FAQ

Common Questions
& Answers

We translate cutting-edge AI into governed solutions tailored to Malaysia’s policies, languages, and people—then deliver pilots that scale.

We collaborate with leading vendors; formal partnership badges appear once agreements are signed.

Book a short discovery call → agree a focused use case and KPIs → 6–8-week pilot with weekly check-ins → scale on success.

Most pilots complete in 6–8 weeks, with a demo, results dashboard, and a scale-up plan.

Your choice—Malaysia-region cloud, on-prem, or hybrid. We support data residency, private networking, and customer-managed keys (BYOK/HSM).

PDPA-aligned from day one: clear notices, minimal data collection, encryption in transit/at rest, role-based access, audit logs, and retention controls. We sign NDAs/DPAs and support breach notification workflows.

You do. We implement governed pipelines; vendor model licenses remain with vendors, while any custom code/UX can be assigned per contract.

Yes—API-first. We support SSO, directory groups, document repositories, ticketing, and data platforms; we prefer zero-copy access and federated queries.

We align to ISO 27001/SOC 2 practices via vendor posture, with secrets management, least-privilege access, monitoring, and incident runbooks. Pen tests can be arranged.

Evaluation plans include baselines and A/B tests, model cards, drift monitoring, and human-in-the-loop reviews for sensitive workflows.

No—our goal is augmentation. Assistants handle routine queries and summarisation while staff retain decisions, escalations, and accountability.

A fixed-scope pilot fee plus any cloud/on-prem costs and vendor licenses; scale pricing follows usage and support tiers. We provide transparent SOWs and SLAs.

Yes—enablement workshops (BM/EN), admin training, and optional on-call. Standard response SLAs apply during pilots and production.

We prepare a launch pack (local messaging, compliance notes, pricing scaffolds), secure warm intros, package submissions for procurement, and co-sell. No broad exclusivity; account-based focus.

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+60 166473824

Khalifa Resources

No19-7, Tingkat 19, Plaza Zurich, Block B
No12, Jalan Gelenggang, Bukit Damansara,
50490, Kuala Lumpur, Malaysia.